Commonly asked questions

Here's while you'll find answers to commonly asked questions about our online shop.

How do I buy online?

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What are the benefits of buying online?

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Why can't I see the Checkout?

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I don't live in New Zealand - can I buy online?

Which credit cards can I use to buy?

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Can I pay another way and not with a credit card?

How long does delivery take?

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Why has only part of my order been delivered?

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My order has not arrived?

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How can I return my order?

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Can I return partly used product?

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What are Treasures Points?

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Where do I find Treasures Points?

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How do I bank Treasures Points?

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I don't have any Treasures Points - how can I buy online?

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