Frequently Asked Questions
We hope you enjoy browsing our site as much as the Treasures team have enjoyed building it for you. It is with much love and thought that each section has been selected and recommended to you, our mums and dads.
If you can't find what you are looking for below, please contact us, we are always happy to help.
Treasures Points and Club
How do I join the Treasures Club
Becoming a Treasures Club member is free! All you need to do is complete our sign-up form and you’re in the Club, then you can start redeeming Treasures unique codes found on all our Nappy Packs for Treasures Points!
How do I change my details on my account?
Login to your Treasure Club account, go to the top left hand side of website, see your name and click on the down arrow. Or go to the Club & Rewards section and go to the member dashboard.
How do I stop receiving emails from Treasures?
Open one of the newsletters from Treasures, go to the bottom of the email and click on the unsubscribe link and follow the prompts. If you have any issues please get in touch with us!
Where do I enter my Treasures Rewards points?
Log in to your Treasure Club account, go to the top left hand side of website, find your name, click on the down arrow and follow the prompts. Or go to the Club & Rewards section and follow the prompts.
I’ve forgotten my password.
You can set up a new one by click on the Forgotten Password link on in the login drop down. You will receive an email with further instructions.
What are Treasures Points?
All Treasures packs offer Treasures Points.
You collect Treasures Points from the unique codes printed on the nappy packs. The size of the nappy pack determines the number of Treasures Points they are worth.
Treasures nappy packs offer unique codes that can be collected and redeemed as Treasures Points. The unique codes, which are printed on the inside of Treasures nappy packs, are redeemed online at www.treasures.co.nz. The size of the Treasures nappy pack determines the number of Treasures Points they equate to.
Each unique code will have an expiry date printed beside it (eg: 03/18 - which means they will expire 01 March 2018, the first day of the month). Please redeem your unique code before the expiry date.
Where do I find Treasures Points?
Treasures Comfort Newborn and Infant unique codes are printed inside the bottom flap of the pack.
All other Treasures nappies have the unique codes printed under the inside top flap of the nappy pack. The unique code is an alphabetical code or a mixed alphabetical and numerical code with an expiry date printed beside it.
My codes aren’t working/ I can’t read the whole code because it is smudged. What should I do?
Please get in touch with us and let us know the email address you use for your Treasures Club account, the number and size of nappies in the pack and if possible the code that isn’t working. We will be able to help you out!
How do I enter my Treasures Points?
You need to be a Treasures Club member to start entering your Treasures points. Find out more about the benefits of becoming a club member here and sign up today.
Once you are logged in you can enter your points in the Club & Reward section.
How do I redeem gifts and enter competitions with my points?
Log in to your Treasures account and go to the Reward section of the website. You will then see all current gifts and competitions.
How often do you offer new gifts and competitions?
Treasures Rewards are refreshed quarterly and are offered on a first in first served basis due to limited stock. Make sure you keep an eye out for our emails or on the Treasures Facebook page where we will announce the launch of any new rewards
Do my points expire?
Treasures points have a rolling 12 month expiry from the date entered, meaning any points accumulated to date will expire at the end of each month.
How long will it take to receive my gift?
We manually fulfil items ordered from the Gift Exchange and send these out from Auckland using the NZ Postal service. This means that you should expect to receive your gift within 10-12 days from your order.
My gift should have arrived by now, what can I do?
If you haven’t received your gift within the 10-12 days, please get in touch and we will follow this up for you!
My gift is broken / faulty etc, can I return it?
Unfortunately due to limited stock we may be unable to replace the item, but get in touch with us and we will be able to reimburse your points used to redeem the item!
The gift I wanted was out of stock, will you be getting any more?
Unfortunately due to the limited nature of Gift Exchange items it is unlikely that we will replenish the stock. We do limit all items to 1 per customer, however demand for these items is high. Keep an eye out for our enails or on the Treasure Facebook page where we announce the release of any new items! You can also use your Treasures Points to enter Prize Draws.
I’ve entered a competition with my points. How do I know if I have won?
If you have won, the Treasures Team will contact you within a week of the draw closing. Please make sure your contact details are up-to-date in your account so you don’t miss out!
Secure online payment
Treasures does not capture or store your credit card information at any time - even temporarily. Treasures has partnered with the Payment Express, a PCI DSS compliant payments solutions and payment gateway for merchants worldwide. All payments are made directly to the Bank through the payment gateway. No part of the Treasures Online Shopping site has any access to your credit card information, giving you additional peace of mind.
What is the cost of delivery?
Where do you deliver?
We deliver to New Zealand addresses only but will be looking at sending our Treasures over the Tasman very soon.
How long does delivery take?
We know you like to get your orders fast!
We aim to have your order to you within 3-5 working days although it may be a little longer if you live in a remote area.
Damage or loss in transit is rare however if it happens we will take responsibility for it. Please call us to organise the return of damage goods or to report that a parcel has not arrived within the above timeframes.
Why has only part of my order been delivered?
If you have ordered multiple products, you may receive these boxes at slightly different times. We do try and avoid this; however, on occasion it is unavoidable. If you have experienced this, don’t stress your remaining boxes will be delivered to you shortly.
My order has not arrived?
If your order has not arrived, check whether a delivery note has been left by the courier. If you were not home, the courier may have chosen not to leave your order on the doorstep. Please contact the Treasures Team if there is no note and we will follow this up for you!
I am located overseas and want to buy Treasures Nappies – is this possible?
Unfortunately we are not able to process online orders from overseas. We do sell Treasures Nappies in select stores in Australia and Fiji, however we are unable to supply or sell our products outside of this territory online at the moment.
How can I return my order?
Return details are printed on the packing slip affixed to your order. A full refund will be processed once your order is received by us.
Please Note: Only unopened, and unused, product can be returned.
Can I return partly used product?
Unfortunately we are unable to process returns for opened, or partly used, product.
Little Treasures Magazine
I would like to register my child to be considered as a Treasures Baby Model, how do I do this?
To apply to be a Little Treasures model, please send some recent images, the best number to contact you on and your location to email@example.com
We will add your little one to our model file, which is what we go through when selecting images for our cover models etc.
I have a question or problem about my subscription
For information and help with your subscription please contact Tangible Media on 0800 782 347 or email firstname.lastname@example.org
Why doesn’t Treasures have boys and girls nappies?
Treasures follows the international standard of unisex nappies. Our nappies are carefully designed to absorb wetness and provide maximum comfort for both boys and girls.
Are all Treasures products New Zealand made?
Treasures open nappies have been made in New Zealand for over 40 years. Our Nappy Pants are made in Poland and our Wipes are made in China.
What are the Ingredients in Treasures Wipes?
We have deliberately kept the ingredients in Treasures Wipes to a minimum. We have carefully selected the most gentle and natural as possible ingredients, including naturally derived cleansers to ensure our wipes are gentle on babies skin.
Treasures Baby Wipes have no added fragrance, and are soap and alcohol free. They are also endorsed by Allergy New Zealand.
Why do you not make Treasures Baby Wipes in NZ?
Treasures Wipes have been developed for the NZ market in conjunction with a Global wipes manufacturing expert. The manufacturer has state of the art wipes manufacturing facilities all over the world. Their Chinese facility is the nearest to the end market which supplies the high quality branded wipes suited to the NZ consumer. Unfortunately there is not the technology in NZ to manufacture the product.
Why do Treasures Baby Wipes not have Treasures unique codes or points on them?
Unfortunately due to the nature of baby wipes being a wet substance we are unable to print Treasures unique codes inside the packaging.
Why are Treasures Nappy Pants not made in New Zealand?
Our Nappy Pants are manufactured on a different machine which is not available in New Zealand, therefore we source from a state of the art manufacturing plant in Poland. We are committed to ongoing manufacture of our open nappies in New Zealand where we employ over 350 staff across our manufacturing plants.
Are any Treasures products tested on animals?
We are happy to tell you that our products and their components are not tested on animals. Each of the components that make up a Treasures nappy has to pass a rigorous safety assessment including skin contact testing.
What are Treasures Nappies made from?
The materials in Treasures nappies are the same as in all nappies worldwide. They are predominately made of: wood fibre, super absorbent material, polyethylene film, polypropylene nonwoven fabrics together with some fastening and elastic materials. All materials undergo a stringent product safety assessment. Treasures nappies have been proudly made in New Zealand for 40 years.